VroomerZ answered on 08/01/2020 11:08

Thanks for the feedback, we truly apologize for the inconvenience. Just for the record, few hours after your booking we discovered that the car was actually not available and we promptly informed you providing a full refund. Our system is updated in real time and even this small delay is not acceptable. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark, in order to excuse ourselves. we'll offer you a free of charge rental next time you will be travelling in Europe.

VroomerZ answered on 31/10/2018 13:31

Dear Henrique,

Many thanks for your review, we are very sorry if any setback occurred as we always commit to make our customers happy.
With regard to your rental, we have verified that the refund has been processed in conformity with our procedure on Monday 15th October (which means the first working day after the drop-off).
Please consider that, based on the card issuer and independently from our responsibility, sometimes it might take longer than usual for the refund being visible on the credit card.
As for the receipt of your refund, we have just sent it to your mail address.
Transparency and attention are our cornerstones at Vroomerz and we hope to have you again on board one of our cars soon.
Please don’t hesitate to get in touch via our contacts in case of any further assistance.);